Author Topic: So I'm Pissed!!!!! Pictures Added (Read 9250 times)

Slolyfe · « **on:** Aug 10, 2009, 10:28:03 AM »

So I got a set of Alloy Chromoly inner axles through Marlin a year ago, because of a "10 year" warranty. I broke one yesterday. Marlin no longer has the axles or an account with Alloy so I had to contact Alloy directly. Here is the kicker, Alloy went out of business and was bought out under the same name. So anything purchased from them before 6 months ago your out of luck.

So anything with a "10 year warranty" from alloy that Marlin is trying to sell right now has no warranty(Hence the sales), since it was bought before alloy changed ownership. Maybe that should be changed, cause per alloy "there is no warranty".

Im not trying to stir the pot or piss anyone off just inform. I love marlins products and alway will buy from them. Big thanks to Brendon who has been a huge help with all this stuff

and of course here it is

chim · « **Reply #1 on:** Aug 10, 2009, 10:30:24 AM »

Man that sucks.. sorry to hear that

WHITE_TRASH · « **Reply #2 on:** Aug 10, 2009, 10:50:30 AM »

Meh, I had a inner from back when Marlin sold poly performance CroMo inners literally shatter. never worried about going to Marlin, went straight to PP and didn't have much luck. I gave up and tossed stockers back in and kept wheeling till I upgraded to 'tons.

brockbuilt85 · « **Reply #3 on:** Aug 10, 2009, 10:55:33 AM »

my brother just destropyed some longs, sent them back and got some new shiny ones, sweeet

*FFC* · « **Reply #4 on:** Aug 10, 2009, 10:59:06 AM »

Wow dude that sucks!!! What's up with that? That's shady that the new company won't guarantee the parts regardless - aren't they still selling the same products anyway??

jrock · « **Reply #5 on:** Aug 10, 2009, 10:59:12 AM »

L O N G S.

Slolyfe · « **Reply #6 on:** Aug 10, 2009, 11:00:47 AM »

Quote from: *FFC* on Aug 10, 2009, 10:59:06 AM

Wow dude that sucks!!! What's up with that? That's shady that the new company won't guarantee the parts regardless - aren't they still selling the same products anyway??

And MARLIN is still selling their leftover inventory!!!! Advertising a 10 year warranty!

Quote from: jrock on Aug 10, 2009, 10:59:12 AM

L O N G S.

Already ordered!

*FFC* · « **Reply #7 on:** Aug 10, 2009, 11:05:05 AM »

Quote from: slolyfe on Aug 10, 2009, 11:00:47 AM

And MARLIN is still selling their leftover inventory!!!! Advertising a 10 year warranty!

Already ordered!

Maybe this should be moved to 'product support' then...

and Marlin advised :headscratched:

Slolyfe · « **Reply #8 on:** Aug 10, 2009, 11:05:57 AM »

Quote from: *FFC* on Aug 10, 2009, 11:05:05 AM

Maybe this should be moved to 'product support' then... and Marlin advised :headscratched:

Do you know how to do that?

I spent the morning on the phone with them...

*FFC* · « **Reply #9 on:** Aug 10, 2009, 11:23:06 AM »

Quote from: slolyfe on Aug 10, 2009, 11:05:57 AM

Do you know how to do that?

I spent the morning on the phone with them...

Oh okay, well I guess they're aware of it already if you've been on the phone with them this morning...

Jud · « **Reply #10 on:** Aug 10, 2009, 02:21:16 PM »

Damn that sucks dude! Don't you have 27Spline Longs?

Steve_925 · « **Reply #11 on:** Aug 10, 2009, 02:59:33 PM »

well atleast now you have cromo spares, minus a short side inner

CruzrDave · « **Reply #12 on:** Aug 10, 2009, 03:56:52 PM »

Quote from: slolyfe on Aug 10, 2009, 11:00:47 AM

And MARLIN is still selling their leftover inventory!!!! Advertising a 10 year warranty!

Already ordered!

Just so there is no confession. When I spoke with the "new owners" of Alloy USA a few months ago they did not change their warranty program. They also informed me that they had not Toyota product and had not added Toyota product to their production schedule. We also had to setup an account and show activity on said account. Since they have no Toyota products available this made no sense. We do not sell Jeep product. Maybe since they have no parts to warranty its easy to just change the warranty. I don't know. I did not know the warranty situation until you had called today and I looked into it. I have changed the text on the page but BigMike will need to change the photo tonight.

We are not trying to mislead customer so please understand we had not be told of the change and I don't have to time to check their web site that often.

I'm sorry you have had to go through this. Unfortunately we will not be caring Alloy USA once we blow out our stock.

Slolyfe · « **Reply #13 on:** Aug 10, 2009, 04:07:55 PM »

Quote from: CruzrDave on Aug 10, 2009, 03:56:52 PM

Just so there is no confession. When I spoke with the "new owners" of Alloy USA a few months ago they did not change their warranty program. They also informed me that they had not Toyota product and had not added Toyota product to their production schedule. We also had to setup an account and show activity on said account. Since they have no Toyota products available this made no sense. We do not sell Jeep product. Maybe since they have no parts to warranty its easy to just change the warranty. I don't know. I did not know the warranty situation until you had called today and I looked into it. I have changed the text on the page but BigMike will need to change the photo tonight.

We are not trying to mislead customer so please understand we had not be told of the change and I don't have to time to check their web site that often.

I'm sorry you have had to go through this. Unfortunately we will not be caring Alloy USA once we blow out our stock.

I completely understand that you guys are not trying to slip one by us, but it was misleading. When I purchased the axles there was a warranty, but now there is not(one of the reasons I went with marlin and not Longfields). I know Marlin could not foresee Alloy going out of business, just wanted to give everyone a heads up on the current facts.

Marlin Crawler has been very helpful with this current situation and thank you for the quick response, I appreciate it. Just kinda sucks for all of us who bought these axles. Thanks again, austin

Slolyfe · « **Reply #14 on:** Aug 10, 2009, 04:09:42 PM »

Quote from: Jud on Aug 10, 2009, 02:21:16 PM

Damn that sucks dude! Don't you have 27Spline Longs?

No, I had all the stuff Marlin sells. But its for sale minus a short-side inner. Marfields are still in good shape and LONGS are in the mail!

Halladay · « **Reply #15 on:** Aug 10, 2009, 05:10:03 PM »

That really sucks man. I dont see why marlin cant replace your inner since they did go through alloy. Therefor marlin should take a kick in the nuts on the axel and not you. Those are the kinds of things that make good customer service.

chim · « **Reply #16 on:** Aug 10, 2009, 05:22:48 PM »

It would be cool if Marlin did hook you up since once parts are gone they are not going to carry them anymore

Halladay · « **Reply #17 on:** Aug 10, 2009, 05:35:30 PM »

Ya Man up marlin crawler!

haha

Slolyfe · « **Reply #18 on:** Aug 10, 2009, 05:41:08 PM »

Quote from: Halladay on Aug 10, 2009, 05:10:03 PM

That really sucks man. I dont see why marlin cant replace your inner since they did go through alloy. Therefor marlin should take a kick in the nuts on the axel and not you. Those are the kinds of things that make good customer service.

Marlin said they would ship a new one today..... But they dont have anymore and don't do business with "The New" Alloy. So they don't have any or plan on getting more soon.

hilux-1983 · « **Reply #19 on:** Aug 10, 2009, 07:01:35 PM »

Quote from: Halladay on Aug 10, 2009, 05:10:03 PM

That really sucks man. I dont see why marlin cant replace your inner since they did go through alloy. Therefor marlin should take a kick in the nuts on the axel and not you. Those are the kinds of things that make good customer service.

I feel this is a harsh quote towards Marlin but I'm also glad that he would ship a new one regardless. That's just the kinda guy he is.

thegoofster21 · « **Reply #20 on:** Aug 10, 2009, 07:47:32 PM »

dude that sucks big time. i ran longs haha, good thing you have them comin

freds40 · « **Reply #21 on:** Aug 10, 2009, 08:01:38 PM »

Quote from: Halladay on Aug 10, 2009, 05:10:03 PM

That really sucks man. I dont see why marlin cant replace your inner since they did go through alloy. Therefor marlin should take a kick in the nuts on the axel and not you. Those are the kinds of things that make good customer service.

Way to call us out when you have very little info on the matter.

Like I told Austin when we spoke earlier today, if we had a short side inner on the shelf, it would have already been in a box and on it's way to him. Unfortunately due to Alloy not handling their warranties in a timely manner even when it was still Alloy, some of our previous inventory was sent out to keep our customers on the trail at our cost versus the company carrying the warranty.

So as you have so eloquently put it, I could not get Austin a shaft off our shelf because we have already "taken it in the nuts" many times in an attempt to take care of our customers. We are not happy about the situation but there is nothing we can do as the new Alloy has shown no interest in bringing these products back to market.

chim · « **Reply #22 on:** Aug 10, 2009, 08:15:57 PM »

Quote from: freds40 on Aug 10, 2009, 08:01:38 PM

Way to call us out when you have very little info on the matter.

Like I told Austin when we spoke earlier today, if we had a short side inner on the shelf, it would have already been in a box and on it's way to him. Unfortunately due to Alloy not handling their warranties in a timely manner even when it was still Alloy, some of our previous inventory was sent out to keep our customers on the trail at our cost versus the company carrying the warranty.

So as you have so eloquently put it, I could not get Austin a shaft off our shelf because we have already "taken it in the nuts" many times in an attempt to take care of our customers. We are not happy about the situation but there is nothing we can do as the new Alloy has shown no interest in bringing these products back to market.

sheesh Fred settle down!

I know the response on here wasn't the best.. but I know that if it was me and my cash flow I would be upset about it too.. you think you are getting a lifetime part and that's why you spend a little extra and you don't really care who ultimately replaces it as long as it gets replaced.. and first thought would be the place you bought it from regardless of the politics that went down behind the scenes... plus i know it sucks.. but isn't eating costs part of being a business from time to time regardless of how cool the business is?

Besides.. i thought this was handled now and the shaft is on its way?

brockbuilt85 · « **Reply #23 on:** Aug 10, 2009, 09:31:38 PM »

sounds like the new alloy needs to take a few in the nuts....

Jud · « **Reply #24 on:** Aug 10, 2009, 09:57:17 PM »

Quote from: brockbuilt85 on Aug 10, 2009, 09:31:38 PM

sounds like the new alloy needs to take a few in the nuts....

I'm with that one! hahaha

Halladay · « **Reply #25 on:** Aug 10, 2009, 10:43:21 PM »

Quote from: chim on Aug 10, 2009, 08:15:57 PM

sheesh Fred settle down!

I know the response on here wasn't the best.. but I know that if it was me and my cash flow I would be upset about it too.. you think you are getting a lifetime part and that's why you spend a little extra and you don't really care who ultimately replaces it as long as it gets replaced.. and first thought would be the place you bought it from regardless of the politics that went down behind the scenes... plus i know it sucks.. but isn't eating costs part of being a business from time to time regardless of how cool the business is?

Besides.. i thought this was handled now and the shaft is on its way?

im with chim on this one i was just giving my

Steve_925 · « **Reply #26 on:** Aug 10, 2009, 11:17:49 PM »

what it sounds like is alloy isn't even making toy axles anymore so theres no way to get them.
plus that's life, me and Austin were actually talking about on the way down to hollister before he broke it, how it sucks when you buy a warrentied item and the place goes under before you can even replace it.

Halladay · « **Reply #27 on:** Aug 10, 2009, 11:27:11 PM »

Quote from: steve_925 on Aug 10, 2009, 11:17:49 PM

what it sounds like is alloy isn't even making toy axles anymore so theres no way to get them.
plus that's life, me and Austin were actually talking about on the way down to hollister before he broke it, how it sucks when you buy a warrentied item and the place goes under before you can even replace it.

lifes a bitc* i guess.....