Author Topic: Phone busy all day normal? (Read 4370 times)

reed · « **on:** Nov 25, 2014, 03:43:15 PM »

I'm trying to order the clutch upgrade for my '87 and have a question but I have been unable to get through for two days now? Must have called 25 times. Is that normal?

twistedtoy92 · « **Reply #1 on:** Nov 25, 2014, 05:50:37 PM »

Yes, whats your question? I may be able to be of some help!

reed · « **Reply #2 on:** Nov 26, 2014, 03:10:09 AM »

I have an '87 22R 4WD daily driver with 33's. I don't rock crawl or wheel but I do tow a trailer often. Since I want to install a new flywheel anyway, I was wondering if my choice of upgrading to the turbo clutch kit was a wise choice? Any drawbacks to running the heavier flywheel on a daily driver? Just wanted an expert opinion and was going to place an order (which I can just do online) based on the answer.

I really appreciate your help! Happy Turkey Day!!

Nation · « **Reply #3 on:** Nov 26, 2014, 07:57:25 AM »

If you are towing often it may be a good idea to upgrade to the bigger, Turbo flywheel and clutch. It will keep your RPMs up between shifts... given the extra weight of a haul it would probably be beneficial... never hurts to upgrade $Beer Chug\'n$ I ran that setup once and really liked it.

helipilot77 · « **Reply #4 on:** Nov 26, 2014, 08:28:38 AM »

⬆️
What he said!

4runner · « **Reply #5 on:** Nov 26, 2014, 02:42:10 PM »

Yes, the turbo clutch is a great upgrade...

1985CRAWLER · « **Reply #6 on:** Nov 26, 2014, 03:26:28 PM »

nation hit it on nose, it would be a great upgrade for your truck.

reed · « **Reply #7 on:** Nov 26, 2014, 05:53:34 PM »

Thanks to all for the replies. I'm going to take your advice and do the upgrade! I appreciate the help!

twistedtoy92 · « **Reply #8 on:** Nov 26, 2014, 05:57:11 PM »

9 1/4'' definitely!!! If you have the coin a heavier LCE flywheel is the route to go!

madginger · « **Reply #9 on:** Dec 08, 2014, 03:21:16 PM »

Busy line is normal. I tried calling for a high steer update on the 1st gen Hilux and eventually gave up.

dt · « **Reply #10 on:** Dec 11, 2014, 09:46:12 PM »

They are not there on fridays and not there on hollidays either.when they are answering it is very busy and it is best to get your calls in very early in the day,also if you tow,a heavier weight flywheel will improve you performance

lil_red_yota · « **Reply #11 on:** Dec 15, 2014, 04:37:12 PM »

So how would I go about exchanging an item if I can't ever get them on the phone?

FJ40NUT · « **Reply #12 on:** Dec 26, 2014, 10:56:07 AM »

Good question. It seems like the bottleneck of the business is the phone access. I'm fortunate to be able to drop by in the mornings on my way to work. Limiting calls and access on the phone would cost me money in my business, but I'm not selling 4x4 parts either.

prerunnerrunner · « **Reply #13 on:** Dec 27, 2014, 10:09:04 AM »

Marlin makes really sweet stuff. I ordered a short throw for my R151 about a month ago and had a ? about the core after I installed it. Took my 3+ weeks 20 times a day to reach them on the phone. Couldn't believe it when they picked up. Don't really understand why they can get a bit more help with the phones. Good luck.

kneedownnate · « **Reply #14 on:** Dec 27, 2014, 11:46:35 AM »

I do kinda have trouble understanding this too. If they're busy, they're making money. If they're making money, they should be able to hire more people. If they have more people across which to spread the load, they can make more money still.

zippo · « **Reply #15 on:** Dec 27, 2014, 02:37:51 PM »

I agree with this. I would also throw in inventory problems. They make awesome products/stand behind them but dont seem to be able to keep them in stock. Think of how many people click here to buy a product cant. Dont want to wait an unknown amount of time and simply click over to a competitor and buy.

tyes · « **Reply #16 on:** Jan 09, 2015, 05:13:47 PM »

TG and MC are down the street from me and for the past 3 yrs I've done upgrades to my rig others would dream about. some how i steer my way to TG just because they have it in stock.

Nation · « **Reply #17 on:** Jan 09, 2015, 08:19:47 PM »

reed · « **Reply #18 on:** Jan 31, 2015, 05:43:00 AM »

I couldn't get through by phone but after placing two orders online and receiving quality parts with FAST shipping I'll have to say you can't ask for much more. Now if they'd just answer their phone.

84_yota_4wd · « **Reply #19 on:** Feb 04, 2015, 06:40:36 PM »

Quote from: kneedownnate on Dec 27, 2014, 11:46:35 AM

I do kinda have trouble understanding this too. If they're busy, they're making money. If they're making money, they should be able to hire more people. If they have more people across which to spread the load, they can make more money still.

They did I started there on the 20th. Been a member of this forum for ten years.
I'm doing everything I can to answer the Phones all day.

I do notice that the line stays tied up with tech questions.

If you can't get through email me.

mitchell@marlincrawler.com

Or pm me.

reed · « **Reply #20 on:** Feb 05, 2015, 02:58:27 PM »

Thanks Mitchell! I would love to know how many of those tech questions could be answered with a little online research? That way the rest of us could spend more money.

84_yota_4wd · « **Reply #21 on:** Feb 05, 2015, 06:21:53 PM »

Almost all of them. But I must say I'm having to to online research to answer alot of them. we get a ton of compatibility calls as well. Stuff you wouldn't belive but I'm trying to help everyone I Can.

I tell you what Marlin is a genius he's alot of fun to talk too.

And the guys here a awsome.

reed [OP]

reed [OP]

reed [OP]

reed [OP]

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