They are all kick ass guys in the office. Too bad CJ has been out of the office for quite some time. And once in a while you will get Dave on the phone. And he likes to talk sometimes. And once in a blue moon, Marlin will get on the phone and talk your ear off with his plethora of Toyota knowledge.
I bought a set of used axles from Budking, who is a friend of Marlin's, and he had Marlin personally inspect the birfield for me before I made the purchase. I learned how to check for cracks in them too! Plus, free Marlin seals too!! He didn't have to do that, but he is such an outstanding guy that he goes above and beyond what most business's would do.
And if there are issues with products, they are taken care of ASAP. As long as the customer isn't a jerk. The only real issue that happens with MarlinCrawler is that they tend to be out of stock of things from time to time. And most of us are willing to be patient for stuff. Only because we know we will be taken care of.