Customer Services Review: www.truckaddons.com

[blackdiamond]

Yesterday I made my second purchase, a winch, from www.truckaddons.com (also www.caraddons.com).  I also purchase some expensive airline tickets that cause my credit card account to be put on hold pending verification, and this caused my winch purchase to be blocked.  I got an email from them directing me to contact my credit card company and then reply to the email to let them know how I wanted to handle the transaction.  After clearing things up with Capital One I called www.truckaddons.com to push the purchase through.  While I was on the phone I asked about the online coupon that I had seen ($20 of purchases over $200 or $30 of purchases over $500) and couldn't get to work and didn't tell me that they didn't apply.  The guy was about to transfer me to the sales department to ask, but instead just put me on hold for a few minutes and took a short walk.  He warned me (notice the pun) that the coupons didn't generally apply to Warn products, but that he would ask.  The sales manager ended up authorizing $20 off just for fun.

The last purchase was my Rancho 9000 shocks and I had difficulty tracking the order.  Instead of telling me to just wait until they arrived, they made several phone calls and tracked the shipment to Racho.  Strangely enough, the shocks had shipped directly from Rancho rather than their warehouse so the actual tracking information was three or four layers deep.  I was impressed with their level of service to track the information down and contact me with it.  I purchase my shocks in two rounds and on one of the purchases they gave me free shipping even though it wasn't advertised.

I highly recommend them. 

[mudking82]

I will second their good service.