0 Members and 1 Guest are viewing this topic.
Call them. 559-252-1295
Here it is, Oct 31, still no shipment. Purchased Oct 17, 14 days later, no shipment. And MC has had my $$ the whole time. I don't think this is very good customer service.
Freaking call them. Stop bitching on a forum about it. They don't come on here and will tell you just to call. And if they don't answer you call them again.
Two calls today to the number provided on the website, and no answer. Im going to try again tomorrow, and if I get no answer, I am going to Visa and submitting it as a rip-off, and then Im going to the BBB and submitting a complaint.I think Marlin Crawler has some really good products. But I think their business acumen sux. For them to host a site like this and have everyone on here chide me for posting customer support problems makes absolutely no sense whatsoever. This is Marlin Crawlers forum, is it not? I cant get response via email, and I cant get response via phone call, and now Im told that I wont get a response via this forum (at least not from the business) then I say the business is screwed up as a kosher pork chop.Right now, Marlin Crawler has had $600+ of my money for two weeks and all I got is a tracking number that is no longer is findable within fedex. The part should take about 2 hours to mill for cryin out loud. Sounds like a scam to me, does it not sound that way to you?
This was just posted on Facebook:
OK, so now its almost 4 weeks. Original purchase, October 17. After several phone calls, I finally got a call back, they left a message to call, and after a few more tries I got hold of someone at MC. The CNC mill is broke, they told me. This was Thursday, Nov 3. They have had over $600 of my money since Oct 17. And they sent me no notice saying, hey we've run into a problem until repeated phone calls and email apparently forced a response. And no, it didn't go into spam, good grief.I deal with lots of vendors both in my hobbies (4X4, Porsches, firearms etc) and in my professional life (network security) and I have never had this kind of piss-poor service. I am stuck right now because I need the damned part, but my build is dead in the water waiting for Marlin Crawler to provide the product I paid for weeks ago.My friend helping me with this build is a pro, owns his own mechanic/fab business (weekend access to his lift and plasma in exchange for hours helping him with his customer's work). I asked him about MC and he corroborated my experience. In his words, "never again". Yall bash me all you want, I don't give a fart in a hurricane. I want people to know that while MC products might be really great stuff, their business is crap and their customer service is non-existent. According to my friend who has bought lots of stuff from them (but no more) they send the wrong parts, refuse to make things right on multiple occasions, and overall their customer service is just horrible. I wish I had discussed this with him before making the purchase, as I would have a TG doubler installed two weekends ago and the build would be that much farther along. Instead, I'm waiting for MC to get their damned mill fixed.
Why didn't you request a refund so that you could go buy TG? I would be surprised if they would refuse if they cannot give you a product now.
Yeah, I feel like theres a reason you havent gotten a refund yet, and its not on MC's side. Get your refund dude. Ill wait for my MC parts.
Started by snorklehead General 4WD Discussion
Started by rEdnECkwHeE1eR General 4WD Discussion
Started by stevemcgee99 Parts For Sale
Started by MiniSimp « 1 2 3 » Chit Chat Camp
Started by Brandon3503 Newbie Questions