I worked in the service dept. for a dealership & their 800 # was almost the same as a well know long distance phone company & we would calls all the time cause they would dial wrong. I will use this ->
as the customer
Me> name of company
> I need service
Me> this is service, how can I help you
> I have a problem with my bill
Me> you need to call back & talk to the service manager
>There are charges on my bill that I shouldn't have to pay for
Me>
I can't change your bill once it has been invoiced, you have to call back on Monday & talk to the service manager
> (being very persistent) NO! I NEED THIS FIXED RIGHT NOW!
Me> OK, give me the repair order number so I can look up the bill in the computer
> I didn't have repairs done
Me >
did you buy parts?
> (Irate) No, I have some long distance calls on my phone bill that I didn't make & I want them removed
Me>
Ok, let me put you on hold so I can get to a computer
> Ok
Me> what is your account #?
> ###-###-####
Me> (Tapping very hard on the key board so the customer can hear it) What is the call didn't you make?
The New York one. I don't know anyone in New York
Me> (tapping hard again) Ok, I have removed that call, is there anything else I can help you with?
> Ummmm....... Yeah,........................ there is a call to L.A. & I don't know anyone in L.A.
Me> (Tapping) ok, I removed that one also, is there anything else I can help you with?
> No, thats it. What is my new bill?
Me> well, now that I have changed your bill, it will have to be re-invoiced, your new bill will come in the mail.
> Thank you
Me> Thanks you for calling
If the guy wasn't such a peice of
on the phone with me, I wouldn't have done this. But it was fun for me
Edit: sorry if it was anyone on the board here
