quick update, the phone already had issues... apparently verizon has a 2 week return policy in store and today was day number 15... ha...
i believe the phone was broke from the day i got it but was a feature i hadn't used yet (actually calling someone!) i spent the past two weeks just using apps, music and texting my wife.
she tried calling me the other day and i realized after a few additional calls that no one could hear me... i could put it on speaker and turn the volume up all the way.. they could BARELY hear me...
so now i'm in the process of getting a refurb in the mail... kind of a joke considering the phones only two weeks old.. but since this phone just came out i'm pretty sure it will be a new phone.
they also didn't apply my company discount so my bills not correct... awaiting them to call me back tomorrow to see if that got fixed or not...
Did you try powering the phone off and restarting it? That usually fixes the problem.