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I recently discovered that rockauto has terrible customer support. Their system is entirely automated and they make it a hassle to get a refund or return after one attempt. They sent me the wrong brake caliper twice and it became a fiasco resulting in me keeping the wrong part. I ended up buying the correct part somewhere else and try to avoid using their site if I can avoid it. After this happened, I did some research and found out they are notorious for having poor customer service. You’d only ever figure this out if you have an issue.. people complain but it stays the same. They just don’t care in my opinion.
google search'rockauto customer service'this comes up under 'People also ask'How do I speak to someone at RockAuto?While 866-762-5288 is Rockauto's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Rockauto customers, is by calling their 608-661-1376 phone number for their International Customer Service department. Apr 30, 2020
Gnarly, let me make sure the credit was processed correctly.I need the card numberthe expiration dateand the 3 digit code on the back
UPDATE: June 2 I received my credit on my Capital One card today. Gnarls.
I wonder when their customer service went to hell.
Just like any other business that gets big......
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