Topic: Site Down: July 28th, 13:30-14:30 PST

[BigMike]

Today the entire MarlinCrawler.com domain was down for approx. 1 hour, between the time of 13:30 and 14:30 PST. Around 13:55 I contacted our host, here was our conversation:

Chat InformationPlease wait for a site operator to respond.
Chat InformationAll operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
Chat InformationAll operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
Chat InformationAll operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
Chat InformationAll operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
Chat InformationAll operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
Chat InformationAll operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
Chat InformationAll operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
Chat InformationYou are now chatting with 'Cindy R.'
Cindy R.: Thank you for contacting iPower Live Chat. How can I help you?
Michael: Hello,
Michael: I am the administrator for MarlinCrawler.com
Cindy R.: I'll be happy to assist you.
Michael: And I was just wondering if there has been a power outage at your server station because all of our site has been down for 30mins now
Michael: I have no http nor ftp nor pop access right now
Michael: I was actually in the middle of updating one of my websites when my ftp client lost its connection
Michael: both our main doman and all subdomains do not work, and I have no more ftp access as well
Michael: I believe our server is located in LA? It is host158. I have heard of multiple power outages in Los Angeles so I figured that was the case? Thankyou for looking into it for me......
Cindy R.: I will be right with you.
Michael: Thankyou Cindy.
Cindy R.: There are some network issues going on at the moment which will be corrected in the next few hours
Cindy R.: So please allow the same.
Cindy R.: We are sorry for the inconvenience faced by you regarding this matter.
Cindy R.: Is there anything else I can help you with?
Michael: ......... Thankyou for that information,
Michael: I hope it can be resolved soon as we rely on our site even for our employees (as we have an online catalog for our business)
Michael: You have answered my question and I appriciate your time, have a nice day

The site went back up sometime around 14:30 PST.

Sorry for "the inconvenience faced by you regarding this matter."

Regards,
BigMike

[BigMike [OP]]

I still do not have any ftp access.

I don't know what they are doing, but they might not be finished yet.

[BigMike [OP]]

Ok, I just spoke to them again, and my FTP service will be down "for a couple of hours"

I am supposed to be lowering the prices on the MC07 kits right now, and I am only able to correct the prices on our shopping service and not on the webpage listing (the price should be $349 not $399).

Oh well, guess I'd better find something else to do