I stopped today at Bayview 4x4 and Truck to inquire about getting another shock and the owner watched my short demonstration of how it's not working and said he'd have one in tomorrow for me. I asked how much and he said it would be under warranty. I've done a lot of business with him, but was very clear that the shocks were not purchased from him. I was excited that he was so willing to help me out with the Rancho warranty. I'll probably have to wait until Friday to get it and swap it out.