You can't slack in my line of work!  Customers drive in in their new cars, get on a 20-30+ year old boat and expect it to be the same!  When they break down, and they do, they expect you to get in and out fast and have them on their way or they're pissed.  Management expects this too, and it often makes me wonder if these same people expect to take their cars to a shop and have it diagnosed and fixed in 20 minutes or less.

Don't get me wrong, it's a great feeling when you can get a stranded customer on their way quickly, even better when they voice their appreciation (better when they send something positive about you to our corporate offices ).  I've definately worked with my fair share of coasters, dudes who're content to let everybody else wipe their asses, and as more time goes by I end up being the ass wiper.

So yes, I know your frustration well!