That would put a bad taste in my mouth too. I'd call, ask to speak to a manager and explain the situation. If they get snotty and say "what do you want us to do about it now, after the fact?", I'd tell them you're planning on making another substantial purchase and would like to know why you should again take a chance on giving them your business. If they're a half way decent company you'll get a good response and an offer to try and make it right again, but if you get a poor response, bad attitude and hear something along the lines of "we won't starve if you don't buy our springs", I'd steer very clear of them!
I know these types of transactions happen too often, but the problem is we're only hearing one side of the story. I'm not at all saying you're lying, but you have to understand that people will usually take what they hear with a grain of salt.
Good luck, you have a tough decision ahead!
