I think it’s clear that there’s room for improvement with the customer service at Marlin Crawler. It’s well known that they try their treat everyone as their only customer which is great, but there’s enough experiences where people cannot get through on the phone or seemingly poor communication when parts are not shipped in a timely way. Has to be some middle ground somewhere.
This particular complaint is odd because the purchased item isn’t unique from Marlin and appears to be the only item purchased. I love Marlin Crawler but wouldn’t purchase something like this from them because there are more efficient options.
