Think about how many toyotas are on the trails these days. Figure marlin has parts on large percentage of those, then look at how many employees they have.
Oh, yeah, OK, that makes it all right to have such shitty customer service. They are making a LOT of $$, so they can hire someone to answer the bleeping phone and respond to customer support queries (neither of which they have done).
No, it doesnt make it OK to be a PoS service provider. Yes, MC has some unique and high quality stuff, but their customer service is in the toilet. I dont get this kind of BS from Trail-gear or Lowrange or any other aftermarketer. I wont buy from MC again, no more. And I will tell every Toyota owner I know what nonsense I have experienced with MC. Its not acceptable to sit on my order for 2 weeks.
