I do kinda have trouble understanding this too. If they're busy, they're making money. If they're making money, they should be able to hire more people. If they have more people across which to spread the load, they can make more money still.
They did I started there on the 20th. Been a member of this forum for ten years.
I'm doing everything I can to answer the Phones all day.
I do notice that the line stays tied up with tech questions.
If you can't get through email me.
mitchell@marlincrawler.com
Or pm me.