Well I never got my email responded to.  I did receive my parts after 8 or 9 days.  I had paid extra for the 2 days shipping.  I had emailed after 5 days or my items not being shipped to cancel my order. I don't know how many times I have tried calling.  That didn't happen.  One of the parts ended up being wrong, so I can't even put this experience behind me yet.  I will tell anyone who asks that I'm sure they are nice people if you can ever get through to them.  I'm glad that someone got a 90 minute phone call, sounds ridiculous to me.  How many people couldn't get through during that time? Anyway I guess I'll deal with the return process now and just chalk this up to lesson learned. 
I order a lot of parts online... We all do.  They aren't running some kind of unique business over there.  Other companies communicate with their customers and offer quick shipping.  Anyway I wont go on.  This thread is for people that have already been burned anyway.