Not gonna be shy here! I too have had the same trouble contacting them along with my buddies. A lot of the time with marlin they will take your money and give u nothing in return. I love marlin products but in my opinion they are Fawking up as far as service they have lost my buissness along with alot of my friends which could have added up to about 5 thousand dollars in product that me and my buddies wanted to buy. Sorry marlin but trail gear is all over you!!